Last updated: 14/08/2026

Applicability of the return policy

This return policy is applicable for customers purchasing the products listed on www.dswareco.lk .

Products eligible for return

Products eligible for returns will only be accepted under the following conditions:

Beauty and Health

• Hair and personal care, vitamins-dietary supplements and sports nutrition products are not eligible for return.
• Beauty (Cosmetics, Skin Care, etc.), fragrances and Health products that are opened or used will not be accepted.

Fashion

• Apparels such as underwear, lingerie, swimwear, bra, socks & tights are not eligible for return.
• Apparel products are eligible for return only if they are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact, in original packaging.
• Footwear, eyewear, watches, bags & luggage must be returned in their original packaging with all tags completely intact.

Sports & Outdoors

• Products eligible for return can be returned only if the product is not used and is in the original packaging.

Return window

Unless otherwise specified, DS Ware CO offers a return window of seven (7) days from the date of receipt of the shipment by you, in case of returnable products.

Process upon receiving return request

It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to five (5) to seven (7) business days for the refund to get credited to your credit card or your bank account if you paid in cash/bank Transfer. Your refund is subject to the condition of the returned product.

C. Frequently Asked Questions for Return Refunds

When you return an item, your refund amount and refund method may vary. Your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item, and how the item was purchased.

 How does DS Ware Co. handle refunds after Returning the item?

The refund source table is given below:

 What happens when a payment is made using a credit or debit card?

• Refunds will be automatically transferred to your source account and will occur within 14 days, depending on your bank.

 What if I paid with cash?

• Cash payments will be credited to your bank account. 

 How can I stay updated on my refund status?

• You will receive an email from the DS Ware Co. Team updating the status of your return. 

 Why have I only received a part of the refund amount?

• Refunds are processed items wise and you may see a part of the amount refunded while the remaining refund amount is still being processed.
  Also, the shipping fee and Cod fee are non-refundable once the item is delivered to you.

Note: Once the refund is issued, we are unable to change the refund method.